Dr Osborne- Blue Cross Blue Shield Out of Network Waiver-2025

How did you get Osborne’s clinic to accept the gap extension and allow your procedure with him to be considered in network?

I’m scheduled to have bilateral surgery with him and when I asked his clinic about this, I was told they would not work with insurance to be considered in network due to those exceptions. Probably because the in network allowable amount for the procedure is not as high as what they charge. My insurance (BCBS) also reached out to the ONHI and they again said they would not accept the exception to be considered in network. So far it seems like my insurance would be willing to do the waiver but it’s OHNI that is preventing it.

Any help or clarity would be very much appreciated.

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Hello,

I’m sorry I wish could guide you more. Our plan is a PPO with out of network coverage. The out of network coverage is minimal though ~10k max with the rest out of pocket, think that total was around 60k? The waiver to my understanding was specifically for the out of network benefits. And as of the last month we just got word they sent the wrong procedure code, now dealing with that. Perhaps ask about a waiver if your plan did indeed have out of network coverage, if they still state that’s not the case then you can share the one I uploaded ( because clearly there is). Seems no one is well trained and every representative has another reason as to why they cant help you. Its exhausting.

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Dr. Osbornes clinic didn’t accept the gap extension. Dr. Osborne was not in network since I am out of state. We simple got a reduction by getting my insurance to cover minimal out of network benefits.

They choose to be out of network because they want full reimbursement. I was required to pay everything up front to move forward and the insurance then granted me a refund for minimal coverage since we were able to get “out of network” coverage with BCBS.

Sorry I wish I understood it more but hope that helps.

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@Sphx - Unfortunately, more & more doctors are going the route Dr. Osborne has taken. Dr. Hepworth is now accepting cash only from out of state/international patients because of the amount of “free” surgeries he’d done over the last several years i.e. insurance companies agreed to pay but then never did. In Dr. Hepworth’s case, it’s only his surgical fee that is required to be paid by cash, & that amounts to $5K-$7.5K. The OR & anesthesiology charges are usually billable to insurance so they don’t come directly out of pocket. I’m not sure why Dr. Osborne doesn’t do a set up like that except I think I’ve read he owns the OR he uses so doesn’t offer that flexibility.

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Hi, I just had bilateral styloidectomy with Osborne two weeks ago, in early November. I am trying to appeal my insurance, BCBS, for coverage after their initial denial due to Osborne being out of network and out of area. I will try to update you all in the next few months as the appeals process progresses.

The surgeries were successful and I am still recovering with lots of pain and swelling. My right side went smoothly and took about 3 hours, but my left side took a little over 4 hours and Dr. Osborne told me it was one of the top 10 most difficult styloidectomies he had ever performed… apparently the ligament was buried very deep medially in the center of my neck and it took him 2+ hours just to access it because it was so buried… so my recovery will probably be a bit more difficult than most people. Dr. O did a great job even though i was a difficult case. No temporary facial paralysis, just swelling and numbness and pain, and some first bite syndrome.

He’s expensive as hell, but you’ll get every dollar’s worth. He’s highly skilled and if your case ends up being complicated like mine, he will work for you and keep you safe. You’re in good hands!

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Thank you for your update, @loki, & for offering to inform @Sphx re: the insurance appeal. I’m glad your surgeries are behind you & that you feel confident that they will provide you with symptoms relief as time passes. I haven’t heard of any ES surgeries taking 4 hrs so that’s a record in my mind! I’m so glad Dr. O took his time to be thorough & provide you with the best possible outcome.

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Dr. Osborne has been doing these for 25 years, and currently he’s doing them once or twice a day four or five days a week, so it’s probably safe to say that he’s done many hundreds, or over a thousand in his career.

For him to say my left side was top 10 one of the most difficult he’d ever done, it really means my anatomy created quite rare circumstances. I’m tall and skinny, so I was a little surprised to hear the ligament was buried so deeply, as I have basically no body fat. I’m sure he had to be very careful avoiding important nerves and vascular structures that were probably all bunched closely together because of how thin I am.

I also have suspected hypermobile ehlers danlos. Dr. Osborne said my facial nerves were laid out with an unusual, atypical configuration, and that the nerve layout on my left and right sides were totally different. All this is to say, to anyone seeking surgery with Dr. Osborne, it’s very unlikely your operations and recovery will be as complicated as mine, and so far my recovery has been pretty smooth. There were several days in the first week that I had a lot of pain, but Dr. O wrote me extra painkillers because my surgery was so extensive it warranted it.

The day after my difficult surgery, the doc asked how I felt, and I told him “I feel like I got punched in the neck”… his response was “you got in a fight with Mike Tyson.” He also said I was not being a wuss, and that he knew what had happened internally, and based on that he could assure me my recovery was going to be slower and more painful than most people. My right side which had been done two days before was smooth sailing and hardly gave me any pain in comparison. It has been 11 days since my first surgery and 9 days since my second, the more difficult one. Things are already much better than the first week, but still pain and swelling.

I am so grateful that I chose Osborne over the other options, as he told me he believed any other surgeon would have been unable to remove my left side ligament and would have left it in and sewn me back up after digging around fruitlessly for a while. I really believe this is true and not just something he was saying to make himself look good. He said my case was a challenge and taught him something, he learned from it. He sounded like he was unsure he could actually remove my ligament during the surgery, but in the end he pulled through for me.

This guy is not just an incredible surgeon, but I really felt that he is also a good human being. I think he truly cares about his patients, and that is so rare. He listens and answers questions without being dismissive, his bedside manner is very calm, he doesn’t have a big ego at all, he just seems incredibly grounded and even keeled, he’s also very intelligent, polite, and genuinely a nice guy to talk to. He even gave my girlfriend and I good restaurant recommendations for the neighborhood, told us about a good farmers market with lots of tasty food, and he introduced us to his son who happened to be at the office with him and was a very polite young man.

The only complaint with his office is the prices and them not taking insurance, but I tell you, you really get what you pay for with Dr. O. He’s a class act. His staff even gave me a handwritten note from the doctor on the day I was flying back home from LA, the note said it was a tough case but he believed I had made the right decision by getting surgery.

Now I just nervously wait for swelling to go down and see if the vascular and nerve compression improves. I believe I’ve already noticed some small improvements in symptoms but it’s hard to tell so early. My right ligament was 6cm long and my left ligament was a little over 6cm long, he was able to extract them both in one piece without breaking them into sections.

To anyone who sees this post in the future, feel free to message me if you have questions about my experience with Osborne’s office or my surgery and recovery. I can also let you know how the insurance appeals process shakes out. Wishing you guys all the best. This forum has been a source of comfort and solidarity for me during my period of diagnosis and the search for a surgeon and the lead up to surgery and recovery, it also helped inform me what to expect for recovery, and the different nuances of how the styloidectomies are performed, what kind of qualities to look for in a surgeon.

Osborne’s approach seems to be minimally invasive, leave fairly cosmetic scarring, and he shaves the process down as far as he can to the skull base while also removing the entire ligament. He does not bother with jugular vein stents or shaving the C1 vertebrae and does not believe these are necessary, and he as a rule will never perform the surgery through the transoral route.

My best advice is if you can afford him, just do it. I debated for a few months whether I should go to someone cheaper or someone with much less experience who may be covered by my insurance, the stress of the insurance and choosing a surgeon brought me to tears and often times to extreme anger. Thank God I just went with the best, most experienced, most expensive guy. It hurt knowing I was paying double what others might charge, but as it turned out I was one of those few rare cases where just about anyone else would’ve botched me and left me with permanent damage or simply refused to perform the operation after opening me up.

Dr. Osborne 5/5 stars. His staff was mostly great as well, besides some frustrations I had with the way I was treated by one person, but overall it was a very good experience.

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I’m so pleased for you that Dr Osborne was able to remove both sides! Sounds really tricky & that you definitely made the right choice…I hope that your recovery goes smoother & that it’s a successful out come, & hoping the insurance company pay up too! :folded_hands:

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@loki - A gentle reminder that it can take a couple of months for the swelling to dissipate completely (maybe more in your case due to the intensity of your second surgery), & up to a year for full nerve recovery for the most severely affected nerves. I’ve also heard of one case where vascular symptoms didn’t resolve until about 9 mos post op, so try not to be too vigilantly looking for positive changes, but just let them happen as time passes. You may notice a symptom persists for a few months then one day is gone, & you won’t even realize when it left. That happened for me repeatedly. Stressing over whether or not recovery is happening doesn’t serve a good purpose. Trusting optimistically that your body is doing its job & working hard to heal is a better approach. :heart:

Thank you for the great review for Dr. Osborne. Much appreciated.

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Yes, Dr. Osborne suggested that three months would be the very soonest he’d expect me to see any noticeable symptom resolution and that even 3 months would probably be a little early, although he did estimate most of the numbness would regain sensation by 3 months, and honestly less than 2 weeks after surgery I’ve already been noticing some of the numb areas coming back online little by little.

It is tough knowing that it can take so long to see symptoms resolve, as I know many patients have immediate symptom resolution, but at least I know the surgeries went well and no major complications, so it’s all uphill from here, just have to be patient!

I imagine as swelling reduces that symptoms will improve gradually in relation to the swelling reduction lessening the nerve and vascular compression little by little over the course of months. I appreciate your advice.

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Thanks Jules, I appreciate it. I’m hoping the complexity and difficulty of my case will help in the insurance appeals process.

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“Hitting my 5 month mark soon, starting to stress over the “time limit” to resolution with some residual nerve pain in my upper teeth. Felt like my first rebound since the whole thing. THANK YOU FOR THIS POST, I NEEDED THIS MORE THAN YOULL EVER KNOW :sob: :beating_heart:

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Thank you for sharing your journey and in-depth insight to your surgery and experience with Dr. Osborne. You truly are in the best of best hands. Happy you are at last in the recovery phase of your journey and wishing you well.

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Thanks. I hope you’re doing well too, if I recall you just had both sides done this last summer? I’m hoping I’ll be feeling better in the next few months but I’m suspecting it could take longer because my left side was such a difficult operation. My scars are already healing really well and it’s still been less than two weeks.

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Did you try nerve pain meds before surgery, I’m sorry I can’t remember? If not you could try those if the tooth pain is very annoying? :hugs:

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Hi, my surgery is 12/10 w Dr Osborne and I feel like I may be a rough case for him too. Tall, long neck, over 6 cm very medially angled styloid touching the larynx. Im so nervous

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What class of medications do you mean by nerve pain meds? Not just opiates? You mean things like gabapentin? I’m off all pain meds and nsaids now, there is still some pain on my left side that is constant but almost gone, and then there is still pain with chewing and swallowing and sour foods but that has also slowly been improving, my surgeries were 2 weeks ago now.

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Just remember, you’re paying more to go with the best surgeon, so that you don’t have to worry so much or be scared.

Even though my left side was a tough case for him, it wasn’t that bad for me. They put me to sleep, I woke up a little over 4 hours later, I didn’t even know it had been a difficult case until he told me the next day!

Yes, it was more painful than my right side surgery to heal from, and now two weeks later my right side is basically fine and my left side is still healing more slowly. Besides that, everything went perfectly. I didn’t have any serious complications, or really any complications at all besides that my surgery took longer and my recovery is a bit slower and more painful than other people (but still not too bad). The worst of it was I ran out of pain meds over the weekend and was told I had to wait til Monday for the pharmacy to open to get more, but then I saw Dr. Osborne on Sunday and told him I was out of meds and in pain and couldn’t wait til the next day, and he changed my prescription to a different pharmacy and I was back on my pain meds in less than an hour. He also didn’t question whether i was just trying to get drugs, he knew because my surgery was so complicated for him that I wasn’t lying about being in serious pain.

Osborne has done hundreds and hundreds of these. It’s the main thing he does every day of his life at work. He is careful, meticulous, super smart and he will keep you safe. After my case, he has more experience getting a super buried styloid out too! He said my surgery challenged him and taught him something, and I asked what it taught him, and he basically said something like “that I can do it. If I get another difficult case like this in the future where it’s super buried, I’ll be more prepared and have more experience to handle the situation”.

It’s normal to be scared before surgeries, but Dr. Osborne is really the best of the best. He’s super careful to keep you safe. He’ll work slow if he has to, and he’ll do everything to avoid the important nerves and veins in your neck. My anatomy was weird compared to what he was used to, but the only real difference it made was he had to work slower and it took a lot longer to get the ligament out, and I’m still kinda swollen two weeks later. It’s been 14 days and my scars are barely even visible already! He did such a good job.

You’ll be okay! They will give you pain meds. Just take it easy during the recovery and rest up a lot, and avoid sour and bitter foods like citrus or sour dairy (like plain kefir). The sour and bitter will aggravate your salivary gland after surgery. The first week was hard for me but my girlfriend kept an eye on me, and Osborne and his staff made sure I was okay and my questions were answered.

Also, just keep in mind that my case was the super rare case that probably only happens 1% of the time. He’s probably done over a thousand of these and he said my case was top 10 one of the most difficult he ever encountered. If I was 10 out of 1000 that’s literally 1 percent likelihood… but I wouldn’t be surprised at all if Osborne has done more than 1000 of these surgeries, he’s been doing them 25 years, so if he’s done over 1k that means me being top 10 difficulty is less than 1 percent likelihood for him to encounter a case as tough as mine. So, it’s likely that your case will not be as tough as you think and even if it is, you’ll still be fine. Maybe it takes him 3 hours instead of 2, he’ll still do a great job. You’re working with the best!

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@loki I was asking @vcp02 about nerve pain meds as she mentioned tooth pain has started back up.. I’m glad you’re doing so well!

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Oops, I gotcha. Yeah, I am doing okay, but the first bite syndrome has really kicked in. It’s pretty annoying! In my case it’s more like every bite syndrome. It seems to last several minutes.

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