I’ve been calling his office number listed on his Neurosurgeons of NJ website and the number directly to his office, I cant get through to either number except to leave a message.
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I just got through by googling and found a new number.
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Several members have posted recently that the office is being very slow about getting back to patients, so don’t worry if you don’t get a reply for a while!
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I had surgery done with him.
I was told by Dr. Liu the amount of traffic their office receives on just eagle syndrome cases is overwhelming. I left a message and they called me a week later. I provided all the requested documentation then it they scheduled an consult 2 weeks after. It was then a month for the consult.
It makes sense, he is by far the best surgeon Ive talked to. Very kind and caring too.
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Thanks KBOI, I just talked to Emily and got an intake chart started. I know it’s a separate topic, but any suggestions or considerations dealing with Dr Liu?
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Thanks Jules, I did just get through to his intake coordinator, sounds like my televisit call will be in January.
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What was the new number you found if you don’t mind sharing? It’s been a wait for me and I know @Richard123 has also expressed their wait. Thanks!
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If you’ll share the new phone number you found for Dr. Liu, @mlodufan, we’ll update his contact info on our Doctors List. Thank you in advance!
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Dealing with him doesn’t seem the right word choice. He is very considerate. He originally didn’t want to do bilateral surgery and I just told him I really want to do it and he said hell do it if the angiogram points towards potential improvement. He is very polite and accommodating.
In the virtual appointment you will just talk to him about your symptoms, hell mention if he thinks the surgery may help. He will then discuss the angiogram and then goes in details on the procedure.
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I found the number on Healthgrades (848 238-2761). I believe it’s just a phone center taking calls for a whole pool of Dr’s, I had to explain who I was calling for.
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848 238-2761
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Thank you!
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Thank you. I’ve added the number to his contact information & noted it may be for a call center who contacts his office.
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I have also been having a hard time getting a hold of his office. I was able to speak to Emily about 2 weeks ago; she made an intake chart and had me send over my information, but It’s been radio silence since. I have called their number and left a message on her VM last week and this morning. I also tried the number that was listed above; it was an answering service. They then sent me through the same number queue, and I got her VM again. I have also sent her an email, but still nothing yet.
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@preciousrrose - We’ve heard from a number of our members that communication w/ Dr. Liu’s office has become very slow. Unfortunately, once a surgeon who is competent in dealing w/ IJV decompression is “discovered” the number of people who try to contact that doctor’s ofc eventually overwhelms the office staff so getting return calls/emails becomes a test of patience. We wish these offices could institute some type of VM message that reassures patients they haven’t been forgotten & will receive a response w/in a certain time period (i.e. days or weeks).
While you wait, you can also these other doctors whose names we’ve been given but with whom we don’t have a lot of experience i.e. none or few of our members have been to them. These are top surgeons in their fields whose names we hope to begin sharing more often as we get more information via patient experience -
•Dr. Visish Srinivasan, Neurosurgeon at Penn Medicine - https://www.pennmedicine.org/providers/visish-srinivasan who operates with
•Dr. Robert Brody, ENT at Penn Medicine - https://www.pennmedicine.org/providers/robert-brody
•Dr. Arjun Joshi, ENT- Arjun Joshi, MD | Capital Medical Group - Does IJV decompression surgeries but we don’t have a member for whom he’s done surgery yet. He operates with:
•Dr. Saleem Abdulrauf, Neurosurgeon - Saleem I. Abdulrauf, MD, FACS | Capital Medical Group - Operates w/ Dr. Arjun Joshi & does C1 shaves for IJV decompression.
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Emily at Dr Liu’s did tell me last week that Dr Liu has scheduled conferences and then some time off for the holidays. She didn’t give me any details. I guess it’s possible not much will happen until the new year. I’m hoping that’s not the case.
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Shoot that makes sense, Im hoping I can get a call back soon, but I took @Isaiah_40_31 information above and called Dr. Arjun’s office (hes in Washington DC and virginia), and was able to get in for an appt on Dec 2. The scheduler said it could be as early as next week, but she said he doesnt do telehealth, and Im in Oregon. She was not very forthcoming in what I would need, and it seemed like the first appt they would discuss what testing they would want from me. I did send their team a mychart asking if it could be changed to telehealth if it is just to go over what they need (so far the medical assistant said he does not do telehealth).
I also called Dr. Srinivasan’s office, they said they need an MRI done first and they do not do telehealth for the first visit (he is in Pennsylvania). I also sent over my information over to Dr. Samji, who is closer to me in San Jose. Fingers crossed I get in to be seen sometime soon.
Thanks for the details on the options, and I wish you the best to get relief as soon as possible!
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Same. It’s been very frustrating. Especially with the symptoms we are dealing with.
Thanks for the update- I still wish they would update all people this way (even auto replies or something in their voicemail) instead of complete silence.